Frequently Asked Questions
How Do I Place An Order?
Orders can be placed through our online stores and all orders are filled as soon as it's received at our distribution center.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
After placing an order with us online, you will receive an email confirmation from us.
If you do not receive an order confirmation within 24 hours, please contact us by phone (917-239-4165) during normal business hours (Mon - Sat 11:00 am - 6:45 pm & Sun 1:00 pm - 5:45 pm) or by email (info@brixxton.com) to get in touch with us.
Payment & Shipping
We accept all major credit cards (Visa, MasterCard, Discover, JCB, Diners Club, and American Express) and Paypal.
SHIPPING
We offer free shipping for orders over $50 in the contiguous U.S. For orders $49 and below, we charge a flat rate shipping charge of $4.95 for Standard Shipping (7-14 days) and $9.95 for Express Shipping (1-5 days)
Returns & Exchange Policy
We're happy to make a return for any unused/unwheeled or defective merchandise within 7 days of delivery confirmation accompanied by the original packing list.
Shipping fees and credit card fees are non-refundable.
All merchandise must be returned unused/unwheeled with original tags attached.
Returning an item via Mail?
Please repackage the item(s) in the original packaging (whenever possible) and include all paperwork, parts and accessories.
All packages are to be fully insured and traceable.
You are responsible for the cost of insuring and shipping your order back to us.
Shipping fees and credit card fees are non-refundable.
Please notify us about any returns or exchanges by contacting us by phone (917) - 239- 4165 during normal business hours (Mon - Sat 11:00 am - 6:45 pm & Sun 1:00 pm - 5:45 pm) or by email (info@brixxton.com), so that we will be expecting your package.
( Please note: Returns that are sent without our prior knowledge will be refused.)
Send Returns/Exchanges to:
Brixxton/Brixxton Collections
Attn: Returns
4107 42nd Street, Suite 3F
LIC, NY 11104